Terms and Conditions

Terms and Conditions

These terms and conditions apply to the use of the website owned and operated by Cuba's Health Care. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at info@cubamedicos.com.


«Seller», «Cuba's Health Care», «CHC», and «CHC Trade» refers to Cuba's Health Care whose registered office is at 3ra Avenida e/76 y 80, 11300 Havana Playa, Cuba. Company Registration CU356178.

«Website» refers to any of the websites owned and operated by Cuba's Health Care, including but not restricted to cubamedicos.com

«Goods» or «products» means the articles presented on the website.

«Buyer» means the individual or organisation who buys or agrees to buy the goods from the seller.

«Net order value» is the total value of the order after deduction of any discounts, deals or special offers but before the deduction of any vouchers issued by Cuba's Health Care. The net order value is used to calculate carriage and delivery charges.


The copyright to the contents of this website belongs to Cuba's Health Care. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Cuba's Health Care.

General Conditions

All orders for goods described and shown on the website shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Cuba's Health Care. Cuba's Health Care guarantee that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be replaced immediately. This does not affect your statutory rights.

Orders can only be accepted from customers who are 18 years or older with the non UK mainland address. If you are under 18 years of age or you have the residence within the UK mainland you are welcome to browse our website but regret that we are unable to accept any order from you.

Terms of Sales

By placing an order you are offering to purchase a product desribed and shown on the website. Products offered on the website are original products, new and unused, have all health or hygiene seals untouched, and meet the specified conditions.

In order to contract with Cuba's Health Care you must be over 18 years of age, have the residence outside the UK mainland and possess a valid credit or debit card issued by a bank acceptable to us. Cuba's Health Care retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

After placing your order you will receive an automated acknowledgement by email. Please note this is not a confirmation of approval. All orders pass through a security screening process. We will check the authentication of the card payment and if your order adheres to all of the necessary checks sufficiently, your order will be processed, and despatched. If your payment is rejected, and or failed, then we cannot process your order, and it will be subsequently cancelled. You will be notified of this.


Payment for goods ordered can be made by any major credit card or debit card.

When you enter the payment process on the Cuba's Health Care website, you are using embedded forms from a secure server using at least 128-bit encryption technology. This means that sensitive information such as your credit card details cannot be intercepted and seen by anyone except payment provider.

Please note that we never ask a customer to confirm any account or credit card details. Cuba's Health Care never see your card details, we are just informed when your payment has been authorised by your bank.

In the event of payment being declined by your card issuer, Cuba's Health Care shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.

Delivery Charges and Methods – Worldwide

In general orders are despatched on the day after they are received, however at busy times this may not be possible. Please therefore allow up to two weeks for delivery.

Orders sent by courier need to be signed-for on delivery unless you give us special instructions to leave the goods without them being signed for. Where such a request is made, Cuba's Health Care cannot accept responsibility for any loss of or damage to the delivery.

Please note: We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community, US, and Canada.

Taxation on Overseas Orders

Recipients of orders are responsible for any local taxes that are due on the goods.

UK purchase tax (VAT) is not charged on such orders, VAT is not included in the order value and in the prices on the website.

Cancellation of Order

All products are sold new and sealed. Under the Consumer Contracts Regulations, all customers have the right to cancel orders placed through a website within seven business days of their receipt of the goods. Non UK mainland residents wishing to cancel an order under these Regulations should return the goods to the Cuba's Health Care returns department in their original packing and in their original condition, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

Cuba's Health Care will not accept any responsibility for loss or damage to goods returned in this way until they are received at our return address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a refund for their cost will be made to your credit / debit card. Refunds are credited to the original card you paid with and will take 5-7 business days to be credited to your account, depending on your card provider.

Customers are responsible for the cost of returning the goods to Cuba's Health Care. Please note, we do not refund any carriage charges paid.


Cuba's Health Care websites may contain links to other sites. Such links do not imply any endorsement of other sites, and Cuba's Health Care bear no responsibility for their content. Other website operators wishing to establish a link with any Cuba's Health Care website should send a request to info@cubamedicos.com.

Legal Notice

This website and these terms and conditions are governed by the laws of Scotland, UK. Any disputes arising from this website shall be resolved by the Scotland Courts.

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